You can request deletion from the app or contact the Munshi team without reinstalling it. This is a request to remove your personal Munshi login and assess associated personal information; it is not a request to silently erase a business’s financial history.
Request deletion in the app
When the server accepts the request, access from that login is disabled. The team then completes removal of the authentication account. A submitted request and a completed deletion are different stages; contact the team if you need to check completion.
- Open Munshi and go to Settings → Delete my account.
- Read the explanation of what is removed and what remains. A reason is optional.
- Choose “Yes, delete my account” to submit the request. Keep any records you are entitled to retain before confirming.
Request deletion without the app
Email support@dracoarts.com with the subject “Munshi account deletion”. The email button below prepares a message; review and send it yourself. You can also call the support number shown in Munshi.
Include the name used in Munshi, the email or mobile number associated with your account, your business name, and that you want your Munshi account and associated personal information deleted. A reason is optional. Never send a password, sign-in code, full bank credentials or identity document in your initial message.
The team may need to verify your identity and your role in the business. Opening an email or messaging app does not submit a request: send the message yourself. Carrier charges may apply if you call or text.
If you are the only owner
If you are the only owner of an active business that still has other active members, the app may refuse the request until ownership or membership is resolved. Arrange another authorised owner, remove active staff if appropriate, or contact support to resolve the business access safely. Do not share your sign-in credentials with a replacement owner.
What is removed
The process disables your Munshi access and removes your authentication account when the team completes the request. Associated personal information is assessed for deletion, subject to the retained-record categories below. This does not delete your Apple or Google account.
What can remain
These records can remain with the relevant business after your personal login is removed. Contact the team to ask about a specific item, business closure or the retention period that applies. Information that must be retained is not promised to be erased immediately.
- Posted purchases, sales, payments, stock records and shared business ledgers.
- Supporting business documents, approval and audit history needed for accounting, disputes, security or legal obligations.
- The deletion request and completion record, where needed to document the action.
- Copies previously exported, printed or shared with other people.
What happens next
The team verifies the request, checks which records must be retained, and provides the expected completion time and any required next steps. Keep a copy of your request and ask the team for confirmation when processing is complete.
Uninstalling the app does not delete your account or the records on the server. There are no Munshi in-app purchases or Apple/Google subscriptions to cancel. Any separate business service arrangement is handled with the team.